1. Introduction
TechUpServices.in ("we," "our," or "us") operates a WhatsApp automation platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services. By using our platform, you consent to the data practices described in this policy.
2. Information We Collect
We collect the following types of information:
2.1 Account Information
- Name, email address, and phone number
- Business name and registration details
- WhatsApp Business Account credentials (encrypted)
- Payment and billing information (processed by Stripe)
2.2 WhatsApp Data
- Contact phone numbers and names
- Message content (text, media, templates) sent and received through our platform
- Message delivery status and read receipts
- Conversation metadata (timestamps, direction, message type)
2.3 Usage and Technical Data
- IP address, browser type, and device information
- Platform usage patterns and feature interaction data
- Session duration and login activity
- Error logs and performance metrics
3. How We Use Your Information
We use collected information for the following purposes:
- Service Delivery: To send and receive WhatsApp messages on your behalf through the WhatsApp Business API
- Account Management: To create, maintain, and secure your account
- Billing: To process subscription payments and manage your billing
- Platform Improvement: To analyze usage patterns and improve our features
- Communication: To send service updates, security alerts, and support responses
- Compliance: To comply with legal obligations and enforce our terms
4. Data Sharing and Disclosure
We do not sell your personal information. We may share data only in the following circumstances:
- Meta Platforms, Inc.: WhatsApp message data is processed through Meta's WhatsApp Business API in accordance with their policies
- Service Providers: We use trusted third parties for hosting (Vercel), database (Supabase), payment processing (Stripe), and email delivery (Resend). These providers are contractually obligated to protect your data
- Legal Requirements: When required by law, court order, or governmental regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
5. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Specifically:
- Account data: Retained until account deletion
- Message content: Retained for the duration of your subscription to enable conversation history and analytics
- Usage logs: Retained for up to 12 months for security and analytics purposes
- Billing records: Retained for 7 years as required by tax law
Upon account deletion, we will delete your personal data within 30 days, except where retention is required by law.
6. Data Security
We implement industry-standard security measures to protect your data:
- Encryption in transit (TLS 1.3) and at rest (AES-256)
- WhatsApp access tokens encrypted before storage
- Regular security audits and vulnerability assessments
- Access controls and authentication for all platform users
- Infrastructure hosted on SOC 2 compliant providers (Vercel, Supabase)
7. Your Rights and Choices
Depending on your location, you have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate data
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a machine-readable format
- Opt-out: Unsubscribe from marketing communications
- Withdraw consent: Withdraw consent for data processing at any time
To exercise these rights, contact us at privacy@techupservices.in. We will respond within 30 days.
8. WhatsApp Business API Data Processing
Our platform uses the WhatsApp Business API provided by Meta Platforms, Inc. When you send or receive messages through our platform:
- Message content is transmitted to Meta's servers for delivery
- We store message content and metadata to provide conversation history, analytics, and automation features
- We do not share your WhatsApp message data with any third party other than Meta for message delivery
- You remain responsible for ensuring your messages comply with WhatsApp's Commerce Policy and Business Policy
9. Cookies and Tracking
We use essential cookies for authentication, session management, and security. We do not use cookies for advertising, behavioral tracking, or analytics. You can manage cookie preferences through your browser settings.
10. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete it promptly.
11. International Data Transfers
Your data may be processed in countries outside your country of residence. We ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions where applicable.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page, updating the "Last updated" date, and where required, sending you an email notification.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: